Web-chat grows your business
For instant information, website visitors prefer live chat. 42% of customers are using chat versus email 23%.
(Source: J.D. Power)
But they’re rarely satisfied – most customer chat experiences end with frustration.
Chat providers care about speed – quick connection times and quick responses.
But here’s the disconnect: consumers care more about getting quality information alongside those rapid responses.
Businesses that prioritize customer satisfaction and not just live chat speed metrics, see huge benefits.
93% stated that when they engage with a brand online, they expect a convenient experience. ‘Deliver the CX They Expect: Customer Experience Trends.’ – Acquia
Consumers are more likely to remain loyal, engage in positive word of mouth, and are 3 times more likely to buy with businesses that provide a great chat experience.