Maximise your seller and landlord valuation enquiries by engaging with website visitors early in their decision process. Chat is now seen as an essential tool in acquiring sellers, landlords, buyers and tenants. At chat4business we recognise that some enquiries are more valuable than others. Those valuable valuation enquiries can be handled by our human operators, whilst the less urgent ones can be handled through automation. This minimises your costs and maximises your return on investments and customer satisfaction. Our team greet your online visitors and begin engaging with them from the moment they launch their chat. We use a highly trained team of receptionists, familiarised with the key aspects of your business who provide an outstanding, quality, and personal service. They are focussed on generating sales leads. Based on your visitors enquiry, our team ask specific and relevant questions. Our receptionists ensure the visitor’s details are captured and their enquiry directed to the right place, ensuring every valuation and viewing opportunity is maximised. As the initial point of contact, our receptionist’s focus on building rapport and trust with your prospect. Before joining a chat, your team will be able to preview the conversation. When your team are ready to join the conversation our receptionist will introduce them allowing your team member to start selling straight away. Our team will only page through the request you specify, all other enquiries will be categorised and forwarded onwards in the relevant direction. Your team will only ever be paged leads whilst ensuring other enquiries, whether they are maintenance requests or supplier related, will be forwarded onto the right person. Every online visitor is greeted and engaged within 5 seconds of launching a chat, boosting your customer experience. Your sales team are able to interact directly with your prospects whilst they are in buying mode. Transcripts are emailed to both the visitor and your team at the end of every chat, helping your team keep on top of enquiries. We use a team of in-house UK based receptionist, ensuring consistent quality, clear communication, and local knowledge. Have your chat leads flow automatically into your CRM. Our receptionist are able to direct your chats to different teams or office locations based on individual requirements. All of your data is stored securely and follows GDPR compliance. Pre-uploaded brochures and files can be sent to your visitors. Our reporting console offers you a complete overview of your past chats, team statistics, and details of your leadsmanaged sales-chat
for estate agents
qualified enquires
focus on selling
nothing but leads
estate agents sales-chat features
rapid response
connect
wrap up emails
receptionists
CRM integration
multi-locational
security
brochure upload
reporting
brochure upload
receptionists
reporting
multi-locational
wrap up emails
rapid response
security
connect
CRM integration
you’ll be in good company…
