The care sector is increasingly competitive in attracting private clients and quality care staff. Managed chat ensures that web visitors researching their needs are engaged early in their decision process. We understand the importance of a personal touch when working in care. chat4business’s fully managed sales chat offers a lead generation solution with an important empathetic, compassionate, and human touch. 45% of visitors who engage with chat progress to the next stage of the sales process. If your sales team are able to engage in that same chat, real-time, the figure rises to more than 70%! Our unique text and email paging provides a platform to enable your sales team to join these hot leads. For the less urgent enquiries, let automation ease the burden by guiding the enquirer through a process customised to suit your needs. chat4business is focused on increasing your occupancy rates for care homes by turning your website into an interactive experience. Engaging your website visitors earlier in the purchase journey and appointing them to a care home visit. Our team greet your online visitors and begin engaging with them from the moment they launch their chat. As we use our own team of receptionists, we are able to provide an outstanding, high quality, and personal service that is designed to be empathetic and helpful. Fully managed chat is much more than a sales tool, it is an extension of your brand and your customer experience. Our team strive to consistently deliver your brand’s value, offering quality responses with engaging communication platform. Our chat is orientated to produce qualified leads and to follow up on prospects, driving occupancy through sales. However, our receptionists also handle, categorise, and direct all of your other incoming enquiries. This ensures that your team will be able to deliver your brand experience regardless of the nature of your visitors enquires. Every online visitor is greeted and engaged within 5 seconds of launching a chat, boosting your customer experience. Your sales team are able to interact directly with your prospects whilst they are in buying mode. Transcripts are emailed to both the visitor and your team at the end of every chat, helping your team keep on top of enquiries. We use a team of in-house UK based receptionist, ensuring consistent quality, clear communication, and local knowledge. Have your chat leads flow automatically into your CRM. Our receptionist are able to direct your chats to different teams or office locations based on individual requirements. All of your data is stored securely and follows GDPR compliance. Pre-uploaded brochures and files can be sent to your visitors. Our reporting console offers you a complete overview of your past chats, team statistics, and details of your leadsmanaged sales-chat
for the care sector
personal experiences
extension of
your brand
sales focused
care home sales-chat features
rapid response
connect
wrap up emails
receptionists
CRM integration
multi-locational
security
brochure upload
reporting
brochure upload
receptionists
reporting
multi-locational
wrap up emails
rapid response
security
connect
CRM integration
you’ll be in good company…
