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The C4B Guarantee – Sales will increase from your online enquiries

Sales will increase from your online enquiries

Customers who have a great chat experience are 3 times more likely to buy. With the c4b service, we make sure that the enquirer is greeted by a real person in 6 seconds and is able to chat then and there with the sales team most capable of selling your product.

Every Qualified lead will be followed up

The c4b process ensures that every qualified online enquiry is handled in such a way that it has to be followed up. The prospect will receive follow up information in a timely manner. This is whether or not your sales team have been able to handle the enquiry immediately.

Only qualified leads will be passed to your sales team

The industry specialist c4b e-receptionist team qualifies every enquiry. Based on passing your qualification criteria, the e-receptionist will invite your sales team to handle the enquiry directly.

Why customers love to chat

%

of customers will not make a purchase if there is no live chat support

%

of customers find chat to be the most satisfying way of communicating

%

of customers were satisfied with their chat experience compared to email (51%) and phone (44%)

%

of customers have said that they have made a purchase due to a good chat session

Top Reasons why Live Chat is Preferred

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I get my questions answered immediately

%

I can multi-task

%

Its the most efficient communications method

%

I get better information than if I emailed

%

I can chat whilst I am at work

Learn more about the c4b team